Really anything goes; we were once asked to write a song about a Mountain Goat!

Obviously to tailor a song we need some key details:

1. Who it is for and from

2. What the song is for e.g. to be played at our wedding.

3. The genre of the song e.g. psychedelic trance, hillbilly hip hop etc.

4. The feeling of the song e.g. uplifting, joyous, sad, hopeful, angry, chilled out etc.

5. 5 key elements to tailor the song to. These can be determined after going through the following non compulsory questions which we ask to prompt memories:

• How long you've known them.

• Special moments you have shared together.

• Happy / difficult / memorable times shared e.g. births, deaths, events (birthdays, weddings, anniversaries, holidays etc).

• Specific personal attributes or traits that you want to champion.

• Passions, hobbies, skills, that they enjoy or you enjoy together.

• Any specific original (non copyrighted) lyrics you have written yourself and would like to include (we will write all lyrics if not). By purchasing a song you are agreeing that none of the content you submit has been copied from a 3rd party artist. Also, just FYI, profanity is allowed if you wish.

• Anything unresolved with them that you want to forgive or ask forgiveness for.

• If you want you can also add the name of a song that the person likes and we can try to match the vibe.

Before receiving the song

As song writing is a time intensive process we do not offer refunds unless you make your request within 24 hours of your order.

Once you have submitted your order, we cannot guarantee any further changes will be allowed. But if you are within 24 hours of the order being made, please send us an email on musicwrappedcustomerservices@gmail.com and we will accommodate where possible.

If you have changes you absolutely want us to make to your order after the 24 hours, you can contact us to arrange an extra fee to cover the time required to make the change.

Once you have received the song

If you feel the high standards that we guarantee in our Terms and Conditions have not been met please let us know:

Standards we uphold for all of our songs:

1. A good quality sound recording

2. Vocals in tune

3. Meets or longer than 3 mins 30 seconds

5. Contains at least your top 5 details as specified.

If this is not what you receive, please let us know within 7 days of the song's delivery and we will fix it at no extra charge. On a side note, we take great pride in our work, we consider it a privilege to write for you.

This depends on the options you choose for your song. The process can take anywhere between a 4 and 9 working days after you've given us details.

We aim to deliver you a stunning song that will be treasured for a life time. This is a fine art and can take time to get it right. So please offer us enough time, if you have it, to deliver our very best to you.

You have options:

We use Google Drive to send you a download link to the song file.

We also have 2 great services you can add to your order:

1. We can upload the song to all streaming platforms e.g. Spotify, Apple Music, Deezer etc for an additional fee.

2. We have a graphic designer in the team who can design a beautiful PDF of the song lyrics. We find these are a really nice addition that can be framed as a wonderful special gift to accompany the song.

If you choose the option "for personal use" you can only use the song for personal use i.e. as long as you or those affiliated with you do not make any money from it e.g. on social media or otherwise.

Hi, hope you're having a great time visiting our website.

If you have any questions about our service that our website or FAQ didn't answer, please send us an email on musicwrappedcustomerservices@gmail.com and we'll get back to you as soon as we can.